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Live Platform for Channel Resellers User's Manual
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Overview
Operation Center Portal
Setting up Microsoft Azure Authentication
Getting Started
Customer Management
Services Management
Devices Management
SIP Connections Management
Monitoring Alarms from Customer Service Sites
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Mapping Azure Groups to Customer Tenant
Reports
Power BI Reports
System Tasks
Managing Service Requests
Logging in to the Services Portal
Viewing the Services Portal Home Page
Viewing Ticket History
Creating New Tickets – Technical Assistance
New Technical Assistance Ticket Details
Product Details
Contact Details
Creating New Tickets – Service Request
Creating New Tickets – Hardware Service
New Hardware Service Ticket Details
Shipping Details
Contact Details
Updating Existing Tickets
Voice Calling
Contact Center
Interactions and Meetings Recordings
Applications
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Creating New Tickets – Hardware Service
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